Return Policy

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.

We do not accept returns of:

1. Any product(s) returned more than 30 days after delivery.
2. Any product(s) that has been opened (taken out of its plastic wrap).
3. Any product(s) not in its original condition.
4. Any product(s) that is damaged, played, or is missing parts.
5. Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

To return a product:

1. Send an e-mail to us or call su directly. Our customer service center is open from 9am to 8pm EST, Monday through Friday.
2. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
3. If your return is due to our error, we will add your return handling costs to your refund.

Promotional Discounts and Returns:

Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Contact Information: